Patagonia Jacket

While all sales are final, we will gladly make it right in the event of:

• A defect in the product or embroidery.
• An error on our part (wrong name, wrong design, etc.)
• An incorrect item shipped.
• Other extenuating circumstances (evaluated on a case-by-case basis).

If you believe your order qualifies for an exception, please contact us within 7 days of receiving your item, with:

• Your order number
• A clear photo of the issue
• A brief description of the problem

We may offer a replacement depending on the situation. Buyer is responsible for return shipping of defective product.

We do not accept returns or exchanges, as each item is made to order.

For all orders: 9-14 Business Days from Order Date. Only within the Contiguous 48 states. Orders cannot be shipped to a PO Box. Flat shipping charge $6.95.

Up to 20 Business Days from Order Date due to custom embroidery. Only within the Contiguous 48 states. Orders cannot be shipped to a PO Box. Flat shipping charge $6.95.

Contact: kateparkerco@gmail.com

Only ships within the USA. No overseas shipping.